At Nilzin, we are committed to providing a convenient and efficient online shopping experience for all our customers. Below, we detail our shipping and delivery policy:
We work with international suppliers: At Nilzin, we constantly strive to offer high-quality products, competitive prices and exclusive designs. To do so, we work with carefully selected international suppliers. This partnership allows us to offer innovative, distinctive products and guarantee a unique experience for our customers.
Delivery Time: The delivery time for Nilzin products is 7–15 business days, counted from payment confirmation. This period may vary depending on the customer's location and product availability.
Shipping Costs: Shipping costs are calculated based on the weight, size and destination of the order. During checkout, you will be able to see the shipping cost before completing your purchase.
Delivery Areas: We currently deliver to all countries in Europe we ship to. The available countries are listed at checkout.
Order Tracking: After payment confirmation, you will receive an order confirmation e-mail, followed by tracking information so you can follow the status of your delivery.
Shipping Address — customer's responsibility: The shipping address is entered by the customer at the time of purchase and is entirely their responsibility. Carefully check the postcode, street, number, additional details (flat, building, rear house, etc.), district/area and city before completing the order. Right after your purchase we send a confirmation e-mail with the address provided: if there is any error, contact us immediately at contact@nilzin.com. Address changes are only possible while the order has not yet been dispatched; once shipped, the parcel cannot be redirected.
Incorrect or incomplete address, or recipient absent: When the address provided is incorrect, incomplete or cannot be located by the carrier, or when there is nobody to receive the parcel after the delivery attempts, the parcel is held at the nearest carrier's pickup point for the period defined by the carrier (usually 7–14 days). Whenever we identify this status, we will notify you by e-mail with the name of the pickup point and the collection deadline. Following the tracking is also the customer's responsibility.
Uncollected and returned parcel: If the parcel is not collected within the holding period, it is returned to sender by the carrier and the product is lost, with no possibility of recovery by Nilzin. In these cases, as the situation is caused exclusively by the customer (as permitted under EU consumer protection rules), Nilzin does not issue a refund or a free reshipment. We offer the customer the option of having a new product reshipped upon payment of a new shipping fee, quoted at the time of the request. The Shipping Protection offered at checkout covers loss, damage and non-delivery caused by the carrier, but does not cover an incorrectly entered address or a parcel not collected within the holding period.
Safe Delivery: Our goal is to make sure your order is delivered safely and intact. We partner with reliable logistics companies to guarantee a safe and timely delivery.
Questions or Additional Information: If you have any questions about our shipping and delivery policy, contact us at contact@nilzin.com
Thank you for choosing Nilzin for your online shopping needs.